Returns and Claims

Reliable and fast

If you placed the order in our online shop, please use the simple online process.

Procedure for online process

  1. Log into your customer account and click on "Order & Returns Manager".
  2. All your orders are listed in the "Order History". You can return all delivered items. All orders that have been completed and already dispatched have the status "Shipped".
  3. The items ordered including numbers are recorded in the 'Detailed Order' field. Select the corresponding item and click on 'return'. Please note: If the return consists of several items, you have to carry out this process repeatedly.
  4. Please let us know the numbers and the reason for return in the last section. You will then be asked whether the packaging is still intact and whether you require a replacement for the corresponding article(s). A service employee will contact you immediately when Distrelec receives the online form.